Raja328 Privacy Policy – Our Commitment to Protecting Malaysian Players' Personal Data

Welcome to Raja328. This Privacy Policy ("Policy") explains how Raja328 ("we", "our platform") collects, uses, discloses, and protects your personal information when you use our online casino platform at raja328.ws.

Raja328 takes the privacy of every player in Malaysia seriously. We operate in accordance with the principles of Malaysia's Personal Data Protection Act 2010 (PDPA) and are committed to managing your data responsibly, transparently, and securely.

This Policy applies to all Raja328 platform users, including registered members, first-time visitors, and anyone who interacts with our services — whether through the website, mobile app, or any other communication channel we provide.

Raja328 collects various types of information to enable us to deliver a secure, efficient, and high-quality service. The categories of data we collect are as follows:

A. Personal Identification Information

• Full name as stated on your Malaysian MyKad or passport.
• Malaysian identity card number (MyKad) or passport number.
• Date of birth (for verification of the minimum age requirement of 18 years).
• Current residential address in Malaysia.
• An active Malaysian mobile phone number.
• A valid and active email address.

B. Financial & Payment Information

• Payment method details used — DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX (Maybank2u, CIMB Clicks, etc.).
• Deposit and withdrawal history in Malaysian Ringgit (RM).
• Bank account number associated with your payment method (where applicable).

C. Platform Usage Data

• Login records including the date, time, and IP address of your device.
• Game history — slots, baccarat, roulette, fishing games, Sports Betting (Malaysia Super League, EPL, BWF badminton, etc.).
• Game preferences and in-platform navigation behaviour.
• Communication records with the Raja328 customer support team.

D. Technical Device Data

• Device type and model (smartphone, tablet, computer).
• Operating system (iOS, Android, Windows).
• Web browser type and version.
• IP address and general location data (region/state within Malaysia).

Raja328 collects data through several distinct channels, all conducted transparently:

• Account Registration: Information you provide when registering a new account on Raja328, including your name, phone number, date of birth, and email address.
• KYC (Know Your Customer) Process: Identity verification documents you have submitted, such as a copy of your MyKad or other supporting documents, to meet compliance requirements.
• Financial Transactions: Data generated when you make a deposit via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, as well as when withdrawal requests are processed.
• Platform Usage: Data generated automatically as you use the Raja328 platform — including games played, bet amounts, and activity history.
• Communications: Information you share when contacting customer support via live chat, WhatsApp, or email at support@raja328.ws.
• Cookies & Similar Technologies: Data collected automatically via cookies, tracking pixels, and similar technologies when you browse the Raja328 site.

Raja328 uses collected data solely for legitimate and necessary purposes in order to deliver quality services to players in Malaysia. The primary purposes of data use are:

• Account Management: Creating, verifying, and maintaining your account on the Raja328 platform.
• Identity Verification: Verifying that you meet all eligibility requirements, including the minimum age of 18 and KYC verification prior to withdrawal of winnings.
• Payment Processing: Facilitates deposits and withdrawals through your preferred payment methods in Malaysian Ringgit (RM).
• Gaming Services Provision: Gives you access to all games — slots, Live Casino, baccarat, roulette, Sports Betting, and more.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, or platform abuse.
• Service Communications: Sending important notifications related to your account, transactions, and policy updates.
• Marketing (with consent): Keeping you informed about Raja328's latest promotions, bonuses, and special offers — only where you have given your consent.
• Platform Improvements: Analysing usage patterns to improve the performance, interface, and overall user experience of the Raja328 platform.
• Legal Compliance: To fulfil legal obligations and requirements from relevant authorities in Malaysia.

Raja328 does not sell, rent, or trade your personal data to third parties for their marketing purposes. However, under certain circumstances, we may share your data with:

• Payment Service Providers: DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX providers, and banking institutions that process your financial transactions.
• Game Providers: Companies such as Pragmatic Play, Evolution Gaming, PG Soft, and other game providers that supply content to the Raja328 platform. Data sharing is limited strictly to information required to deliver the games.
• Technical Service Providers: Companies providing IT infrastructure, cybersecurity, and data analytics services to ensure the smooth operation of the Raja328 platform.
• Malaysian Authorities: When required by law, court order, or directive from a competent authority in Malaysia.

All third parties who receive your data are required to comply with strict data protection requirements and are not permitted to use that data for any purpose other than what has been agreed upon.

Raja328 invests heavily in data security infrastructure to ensure the personal and financial information of Malaysian players is fully protected. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your browser and our servers is encrypted with industry-leading 256-bit SSL standards.
• Multi-Layer Firewall: Our servers are protected by advanced firewall systems to block unauthorised access.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for an additional layer of protection on their account.
• 24/7 Monitoring: Our IT security team continuously monitors our systems to identify and respond to any threats.
• Restricted Access: Only authorised Raja328 staff with a legitimate business need are permitted to access player personal data.
• Regular Security Audits: We conduct regular penetration testing and security audits to identify and address any system vulnerabilities.

While we take all reasonable steps to protect your data, no system is 100% immune to every threat. You also play an important role in keeping your account secure by using a strong password and not sharing it with anyone.

Raja328 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our site.

Types of Cookies We Use:

• Session Cookies: Session cookies that are active only during your browsing session. They help maintain your login state and preferences while using the platform.
• Preference Cookies: Saving your preferences such as language (Bahasa Malaysia) and display layout so you do not have to reconfigure them each time.
• Security Cookies: Helps us identify suspicious sessions and protect your account from unauthorised access.
• Analytics Cookies: Collected anonymously to understand how players use the platform — including pages visited, time spent, and games of interest.

You can configure your browser to reject all cookies or to alert you when cookies are being sent. However, some features of the Raja328 platform may not function properly if cookies are disabled.

As a Raja328 player, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):

Raja328 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected. Below is an overview of our retention periods:

• Active account data: Retained for the duration your account remains active on Raja328.
• Financial transaction records: Retained for a minimum of 7 years in compliance with Malaysian financial and tax legislation.
• KYC records: Retained for 5 years after account closure, in accordance with anti-money laundering (AML) compliance requirements.
• Support communication logs: Retained for 3 years for dispute resolution purposes.
• Analytics data (anonymised): Can be retained for longer periods as no personally identifiable information is associated.

Once the defined retention period has elapsed, your data will be securely deleted or fully anonymised so that it can no longer be associated with you.

Raja328 is a platform exclusively for individuals aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that we have collected personal data from a minor without appropriate verification, we will take immediate steps to delete that information and close the account in question. If you believe Raja328 may have collected data from someone under the age of 18, please contact us immediately at support@raja328.ws.

Raja328 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or service improvements. The latest version of this Policy will always be available on this page, with the accurate "Updated" date displayed at the top.

For significant changes that affect how we process your data, we will:

• Sending an email notification to your registered address at least 7 days before the changes take effect.
• Displaying a clear notice on the Raja328 platform when you log in.

Continued use of the Raja328 platform after the effective date of any changes will be considered your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or how Raja328 handles your personal data, we are here to help.

You can reach us through:

• Email: support@raja328.ws — Use "Privacy Enquiry" as your email subject.
• Live Chat: Available 24/7 directly on the Raja328 platform.
• WhatsApp: The number listed in the platform's customer support section.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal rights requests (access, correction, deletion), the response time is within 14 working days.